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Return, refund and Exchange policy for US, Canada, UAE

United States, Canada & United Arab Emirates

Last updated: August 30, 2026

At Global Market and Africa Products Shop, we aim to process and ship every order accurately and carefully. This Return, Refund & Exchange Policy applies to orders delivered to the United States, Canada and the United Arab Emirates.

1. No Returns or Exchanges

For international orders delivered to the United States, Canada or United Arab Emirates, we do not accept voluntary returns or exchanges.

Once an order has been correctly delivered in accordance with the order details, the customer cannot return the products simply because they are no longer wanted, ordered incorrectly, or the customer has changed their mind.

We also do not offer product exchanges.

This policy does not affect any mandatory consumer rights that may apply under the laws of the country or jurisdiction where the customer is located.

2. Order Not Received

If your order has not been received, please contact us as soon as possible.

We may request your:

  • Order number

  • Delivery address

  • Tracking number

  • Delivery confirmation or other relevant information

We will investigate the shipment with the carrier.

If we determine that the order was not received and that a refund is applicable, we will refund the amount paid for the order, including the shipping costs paid for that order.

3. Damaged Products

If your order arrives damaged, please contact us promptly after delivery.

To process your claim, we may ask you to provide:

  • Order number

  • Photos of the damaged product

  • Photos of the packaging

  • Photos of the shipping label

  • Description of the damage

After reviewing the claim, if the product is confirmed to have been damaged during delivery or otherwise qualifies for a refund, we will refund the amount paid for the affected order, including the applicable shipping costs.

4. Incorrect Product Delivered

If you receive a different product from the product you ordered, please contact us promptly.

Please provide:

  • Order number

  • Description of the incorrect product

  • Photos of the product received

  • Photos of the product label or barcode, if available

If we confirm that the wrong product was sent by us, we will refund the amount paid for the order, including the applicable shipping costs.

5. Refund Method

Approved refunds will normally be issued to the original payment method used to place the order.

The time required for the refund to appear in your account depends on the customer's bank, card issuer, payment provider or other financial institution.

6. Shipping Costs

Where a refund is approved because an order was not received, arrived damaged, or the wrong product was delivered, we will refund the applicable shipping costs paid for that order, subject to verification of the claim.

Customs duties, import taxes, brokerage fees, handling charges or other fees imposed by authorities or third parties may be treated separately and are not automatically included in the refund.

7. Customer Responsibility

Customers are responsible for providing complete and accurate delivery information, including:

  • Full name

  • Delivery address

  • Postal/ZIP code

  • City

  • State/Province, where applicable

  • Country

  • Contact information

If an order cannot be delivered because incorrect or incomplete information was provided by the customer, the order may not qualify for a refund.

8. Delivery Tracking

International shipments may include tracking information where available.

If the carrier's tracking system shows that an order has been delivered, but the customer states that the order was not received, we may investigate the delivery with the carrier before determining whether a refund is applicable.

9. Refund Review

All refund requests are subject to verification.

We reserve the right to request reasonable evidence and information from the customer and/or shipping carrier before approving a refund.

Fraudulent, abusive or repeated refund claims may be rejected where permitted by applicable law.

10. Applicable Consumer Rights

Nothing in this policy is intended to exclude, restrict or waive any consumer rights that cannot legally be excluded or restricted under applicable law.

Where mandatory consumer protection legislation provides rights that differ from this policy, those mandatory rights will apply.

11. Contact

For questions regarding an order that has not been received, arrived damaged, or contains an incorrect product, please contact us with your order number and relevant information.

Global Market

Spui 231
2511 BP Den Haag
The Netherlands

Telephone: +31 (0)70 889 0151

Africa Products Shop

Africa Products Shop
The Netherlands

For customer service, please use the contact details provided on the Africa Products Shop website.

QUICK SUMMARY

For orders delivered to the United States, Canada and United Arab Emirates:

  • ❌ No voluntary returns

  • ❌ No exchanges

  • ❌ No refunds for change of mind

  • ❌ No refunds for incorrectly ordered products

  • ✅ Refund if the order is confirmed as not received

  • ✅ Refund if products arrive damaged and the claim is approved

  • ✅ Refund if the wrong product was delivered

  • ✅ Applicable shipping costs are refunded in qualifying cases

  • ⚖️ Mandatory consumer rights under applicable law remain unaffected