Shipping & Returns Policy
At Africa Products Shop, we believe it is important that you clearly know what to expect when you return an order, want to exchange a product, or wish to exercise your legal right of withdrawal.
Below you will find the most important information about returns, refunds, exchanges, damaged or defective products, incorrect deliveries, and the statutory 14-day withdrawal period.
What is the right of withdrawal?
The right of withdrawal gives consumers the right to cancel an online purchase within 14 days of receiving the order without giving a reason. After notifying us of the withdrawal, you have another 14 days to return the product.
In the questions and answers below, we explain step by step how the return process at Africa Products Shop works and what you can expect.
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Will I receive a refund of the shipping costs if I return a product?
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I received a damaged or defective product. What should I do?
Exchange a product?
Would you like to exchange your product? No problem. Please contact us at info@africaproducts.nl or call +31 (0)70 889 0151. The direct costs of returning the product are your responsibility, unless otherwise required by law or agreed with us.
I entered the wrong delivery address
Did you accidentally provide an incorrect delivery address? Please contact us as soon as possible. We will try to change the order for you before it is shipped.
Return Form
AFRICA PRODUCTS SHOP
Trading name of Globalmarket
Address
Spui 231
2511 BP The Hague
The Netherlands
Company Details
Chamber of Commerce (KvK): 89291972
VAT ID: NL004714101B91
EORI Number: NL1545686628
Contact
Email: info@africaproducts.nl
Phone: +31 (0)70 889 0151
Website: www.africaproducts.nl
Opening Hours
Monday: Closed
Tuesday: 11:00 – 18:00
Wednesday: 11:00 – 18:00
Thursday: 11:00 – 18:00
Friday: 11:00 – 18:00
Saturday: 11:00 – 18:00
Sunday: Closed