Welcome to Africa Products Shop, the largest online Afro cosmetics and grocery store in the Netherlands and Europe,
  1. Home
  2. General Terms and Conditions

General Terms and Conditions

TERMS AND CONDITIONS – AFRICA PRODUCTS SHOP

Last updated: 27 September 2026

Table of Contents

  1. Definitions

  2. Identity of the Business

  3. Applicability

  4. The Offer

  5. The Agreement

  6. Right of Withdrawal

  7. Costs and Refunds in Case of Withdrawal

  8. Exclusion of the Right of Withdrawal

  9. Prices

  10. Conformity and Legal Guarantee

  11. Delivery and Performance

  12. Long-Term Transactions

  13. Payment

  14. Complaints Procedure

  15. Disputes

  16. Additional or Deviating Provisions

  17. Privacy

Article 1 – Definitions

In these Terms and Conditions, the following definitions apply:

  1. Cooling-off period: the statutory period during which the consumer may exercise the right of withdrawal.

  2. Consumer: a natural person who is not acting for purposes related to their trade, business, profession or company and who enters into a distance contract with the business.

  3. Day: calendar day.

  4. Long-term transaction: a distance contract concerning the regular supply of products and/or services over a certain period.

  5. Durable medium: any tool that enables information to be addressed personally to the consumer and allows that information to be stored, accessed and reproduced unchanged at a later time.

  6. Right of withdrawal: the statutory right of the consumer to withdraw from a distance contract within the applicable cooling-off period.

  7. Business: Africa Products Shop.

  8. Distance contract: an agreement concluded without the consumer and the business being simultaneously physically present.

  9. Website: www.africaproducts.nl.

Article 2 – Identity of the Business

Africa Products Shop

Spui 231
2511 BP The Hague
The Netherlands

Chamber of Commerce (KvK): 89291972
VAT ID: NL004714101B91
EORI: NL1545686628

Email: info@africaproducts.nl
Phone: +31 (0)70 889 0151
Website: www.africaproducts.nl

Opening Hours:

  • Monday: Closed

  • Tuesday: 11:00 – 18:00

  • Wednesday: 11:00 – 18:00

  • Thursday: 11:00 – 18:00

  • Friday: 11:00 – 18:00

  • Saturday: 11:00 – 18:00

  • Sunday: Closed

The above business and contact information is accessible through the website before an order is placed.

Article 3 – Applicability

  1. These Terms and Conditions apply to every offer made by Africa Products Shop and to every agreement concluded with a consumer through the website.

  2. These Terms and Conditions are made available to the consumer before or, at the latest, when the agreement is concluded.

  3. The consumer must be able to store these Terms and Conditions on a durable medium and access them at a later time.

  4. If additional terms or statutory requirements apply to certain products, these will be clearly stated before the agreement is concluded.

  5. If any provision of these Terms and Conditions conflicts with mandatory consumer law, the applicable mandatory law shall prevail.

  6. These Terms and Conditions do not restrict any statutory rights of consumers.

Article 4 – The Offer

  1. Africa Products Shop describes the products offered as clearly and completely as reasonably possible.

  2. Product images are intended to provide an accurate representation of the product. Minor differences may occur, for example due to changes in packaging or labelling by the manufacturer.

  3. Where applicable, the following information is clearly provided on the product page or during the ordering process:

    • the main characteristics of the product;

    • the price including VAT;

    • any additional costs;

    • available payment methods;

    • delivery options and any delivery costs;

    • the expected delivery time;

    • the right of withdrawal;

    • statutory exceptions to the right of withdrawal;

    • statutory conformity rights and any additional warranty.

  4. Obvious errors or mistakes in an offer are not binding on Africa Products Shop where it was reasonably clear to the consumer that an error had occurred.

  5. Product information, prices and availability may change. The information displayed at the time of purchase applies to the agreement.

Article 5 – The Agreement

  1. The agreement is concluded when the consumer accepts the offer and meets the applicable conditions.

  2. After placing an order, the consumer will receive an electronic confirmation containing the relevant order details as soon as reasonably possible.

  3. The consumer will receive the legally required information after the agreement has been concluded on a durable medium, for example by email.

  4. Where electronic payment is offered, appropriate technical and organisational security measures are used.

  5. Africa Products Shop may refuse an order within the limits permitted by law where there is a legitimate reason to do so. If an order that has already been paid for cannot be fulfilled, the consumer will be informed and the amount paid will be refunded where applicable.

Article 6 – Right of Withdrawal

6.1 Statutory Cooling-off Period

  1. When purchasing products through the webshop, the consumer generally has the statutory right to withdraw from the agreement within 14 days without giving a reason.

  2. The cooling-off period starts on the day after the consumer, or a third party designated by the consumer who is not the carrier, has received the product.

  3. If an order consists of multiple products that are delivered separately, the cooling-off period begins, in accordance with applicable law, upon receipt of the final product.

  4. During the cooling-off period, the consumer must handle the product and packaging with care.

  5. The consumer may unpack and use the product only to the extent necessary to assess its nature, characteristics and functioning.

  6. If