RETURN & REFUND POLICY

Last updated: September 3, 2026

At AfricaProducts.nl, we want you to be satisfied with your purchase. If you are a consumer purchasing from our online store, you generally have the legal right to cancel your order within 14 days after receiving your products, without giving a reason.

This Return & Refund Policy applies to consumer purchases made through AfricaProducts.nl.

1. Right of Withdrawal

As a consumer, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

The withdrawal period starts on the day after you, or a third party designated by you who is not the carrier, receives the product.

If you wish to exercise your right of withdrawal, please contact us within the withdrawal period using the contact details provided on AfricaProducts.nl.

2. How to Request a Return

Returns must be registered with us before the products are sent back.

When contacting us, please provide:

• Your name

• Order number

• The product(s) you wish to return

• The date you received the order

You can also use our return form for your return.

We will provide you with the appropriate return instructions and, where applicable, the return address.

Please do not send a return to an address other than the return address provided by us.

3. Returning the Products

After notifying us that you wish to withdraw from the purchase, you must send the products back within 14 days.

You meet this deadline if you send the products back before the 14-day period has expired.

We recommend keeping your shipping receipt and tracking information until your return has been fully processed.

4. Condition of Returned Products

You may handle and inspect the product to the extent necessary to establish its nature, characteristics, and functioning.

You are responsible for any reduction in the value of the product resulting from handling that goes beyond what is necessary to inspect the product.

Where reasonably possible, products should be returned complete and in suitable packaging.

5. Exceptions to the Right of Withdrawal

The legal right of withdrawal does not apply to certain products or circumstances.

This may include, for example:

• Products that are unsuitable for return for reasons of health protection or hygiene when their seal has been broken after delivery.

• Products that, after delivery, are inseparably mixed with other products.

• Products that are excluded from the right of withdrawal under applicable law.

If a legal exception applies to a particular product, this will be clearly communicated before or during the purchase process.

6. Return Shipping Costs

The direct cost of returning a product is generally the responsibility of the customer, unless:

• We have stated that we will cover the return costs; or

• The product was delivered incorrectly, damaged, or defective and applicable law requires us to cover the costs.

When you exercise your right of withdrawal, the original standard delivery costs will be refunded in accordance with applicable law.

If you selected a more expensive delivery method than our least expensive standard delivery option, we are not required to refund the additional cost of the more expensive delivery method.

7. Refunds

Once we have received your returned product, we will process the return as soon as reasonably possible.

We will refund the amount due within 14 days after receiving your withdrawal notification. We may delay the refund until we have received the returned product or until you provide evidence that you have sent the product back, whichever occurs first.

Refunds will normally be made using the same payment method used for the original transaction, unless another method has been agreed with you.

No additional fees will be charged for processing the refund.

8. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

We will assess the situation and provide an appropriate solution in accordance with applicable consumer law. Depending on the circumstances, this may include replacement, repair, or a refund.

Your statutory rights regarding defective or non-conforming products remain unaffected.

9. Processing Your Return

Once your return has been received, we will process it as soon as reasonably possible.

Please keep your proof of shipment until you have received confirmation that your return has been processed.

10. Business Orders

This Return & Refund Policy and the statutory right of withdrawal primarily apply to consumer purchases.

Different return conditions may apply to business-to-business orders, depending on the agreement and applicable law.

If you have placed a business order and have questions about returning products, please contact us before sending the products back.

11. Contact

If you have any questions regarding returns, refunds, or your order, please contact AfricaProducts.nl using the contact details published on our website.

We will be happy to assist you with your return request.

AFRICA PRODUCTS SHOP
Trading name of Globalmarket

Address
Spui 231
2511 BP The Hague
The Netherlands

Company Information
KvK: 89291972
VAT ID: NL004714101B91
EORI: NL1545686628

Contact
Email: info@africaproducts.nl
Telephone: +31 (0)70 889 0151
Website: www.africaproducts.nl

Opening Hours