PRIVACY POLICY – AFRICA PRODUCTS SHOP

Version: 1.0
Last updated: 17 August 2026

Africa Products Shop, a trading name of Globalmarket, respects the privacy of its customers and website visitors. We consider it important that you know which personal data we collect, why we process this data, and how we handle it.

This Privacy Policy applies to the website www.africaproducts.nl, our webshop, orders, customer service, and other services provided by Africa Products Shop.

1. Who is responsible for your personal data?

Africa Products Shop
Trading name of Globalmarket

Spui 231
2511 BP The Hague
The Netherlands

Chamber of Commerce (KvK): 89291972
VAT ID: NL004714101B91
EORI: NL1545686628

Email: info@africaproducts.nl
Telephone: +31 (0)70 889 0151
Website: www.africaproducts.nl

Africa Products Shop is the data controller responsible for the personal data processed through our website and services.

2. What personal data do we process?

Depending on your use of our website and services, we may process the following personal data:

• First and last name

• Billing and delivery address

• Email address

• Telephone number

• Order and purchase details

• Payment and transaction details

• Information you provide to our customer service

• Account details, if you create an account

• Information you provide when subscribing to our newsletter

• Technical information about your device and website usage

• IP address, where necessary for the operation, security, and analysis of our website

• Cookie and similar data, depending on your cookie preferences

We only process personal data that is necessary for the relevant purpose.

3. Why do we use your personal data?

We process personal data for the following purposes:

Orders and delivery

We use your personal data to:

• process your order;

• process payments;

• ship your order;

• send you information about your order;

• answer questions about your order;

• process returns and refunds.

Customer service

When you contact us, we use the information you provide to handle your question, complaint, or request.

Administration and legal obligations

We process certain data to comply with legal obligations, including administrative, tax, and accounting requirements.

Website and security

We may process technical data to ensure that our website functions properly and securely, prevent misuse, and resolve technical problems.

Newsletter and marketing

If you have subscribed to our newsletter or otherwise provided the required consent, we may use your email address to send you newsletters, offers, and other commercial communications.

You can unsubscribe at any time using the unsubscribe option provided in the relevant email.

4. What is the legal basis for processing your data?

We only process personal data when there is a legal basis for doing so. Depending on the situation, this may include:

• Performance of a contract: for example, to process and deliver your order.

• Legal obligation: for example, for our administrative and tax obligations.

• Legitimate interest: for example, for security, fraud prevention, and improving our services, where legally permitted.

• Consent: for example, for certain cookies or marketing communications where consent is required.

Where processing is based on consent, you may withdraw your consent at any time.

5. Who do we share personal data with?

We do not sell your personal data.

We may share personal data with parties that are necessary for providing our services, for example:

• payment providers;

• carriers and delivery services;

• IT and hosting providers;

• webshop and software providers;

• customer service and communication service providers;

• accounting or administrative service providers;

• review and feedback services, where you use these services.

These parties only receive the information necessary to perform their services.

Where an external party processes personal data on our behalf, we enter into appropriate agreements regarding the processing and security of the data where required by law.

6. Data retention periods

We do not retain personal data longer than necessary for the purpose for which it was collected, unless a legal obligation requires us to retain the data for a longer period.

Data that forms part of our administration may, for example, be retained for the legally prescribed tax retention period.

When data is no longer necessary and there is no legal obligation to retain it, it will be deleted or anonymised.

7. Cookies

Our website uses cookies and similar technologies.

We use, among others:

• Functional cookies: necessary for the operation of the webshop, for example for the shopping cart or checkout process.

• Analytics cookies: to gain insight into the use and performance of our website, where these may legally be used without consent.

• Marketing and tracking cookies: where applicable and only when the required consent has been obtained.

Prior consent is required for tracking cookies. Visitors must also be able to withdraw this consent easily.

Our cookie settings can be adjusted at any time through the cookie settings on our website.

8. Your privacy rights

Under the General Data Protection Regulation (GDPR), depending on the circumstances, you have the following rights:

• the right to access your personal data;

• the right to have incorrect personal data corrected;

• the right to have your personal data deleted;

• the right to restrict the processing of your data;

• the right to object to certain processing activities;

• the right to data portability;

• the right to withdraw consent where processing is based on consent.

You can submit a request via:

info@africaproducts.nl

We may ask you to provide sufficient information to verify your identity. This is done to prevent personal data from being disclosed to the wrong person.

9. Complaints

If you have a complaint about the way we handle your personal data, please contact us first via:

info@africaproducts.nl

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), the Dutch supervisory authority responsible for privacy and data protection.

10. Security

We take appropriate technical and organisational measures to protect personal data against loss, unauthorised access, misuse, alteration, or disclosure.

We limit access to personal data to persons and service providers who need this information to perform their duties.

11. Personal data of children

Our website and services are not specifically directed at children.

We ask parents or legal representatives to contact us if they believe that a child has provided us with personal data without the required consent.

12. Transfers outside the European Economic Area

When we use service providers that process personal data outside the European Economic Area, we ensure that the processing takes place in accordance with applicable privacy legislation and that, where necessary, appropriate safeguards are applied.

13. Changes to this Privacy Policy

We may amend this Privacy Policy when our services, website, technologies used, or legal obligations change.

The most recent version will always be published on this page.

We therefore recommend that you review this page regularly.

14. Contact and company information

AFRICA PRODUCTS SHOP
Trading name of Globalmarket

Address
Spui 231
2511 BP The Hague
The Netherlands

Company information
KvK: 89291972
VAT ID: NL004714101B91
EORI: NL1545686628

Contact
Email: info@africaproducts.nl
Telephone: +31 (0)70 889 0151
Website: www.africaproducts.nl

Opening hours

Monday: Closed
Tuesday: 11:00 – 18:00
Wednesday: 11:00 – 18:00
Thursday: 11:00 – 18:00
Friday: 11:00 – 18:00
Saturday: 11:00 – 18:00
Sunday: Closed