Hoe kan ik een product omruilen?

An exchange at Africa Products Shop consists of two steps:

Step 1 – Return the product you do not wish to keep

We recommend contacting our customer service first and providing your order number and the product you wish to return.

Complete the return form in full and include it with your return shipment.

Return address:

Africa Products Shop – Returns Department
Spui 231
2511 BP The Hague
The Netherlands

Include the product and, where possible, a copy of your proof of purchase or order confirmation with the return shipment.

Use a sturdy shipping box and sufficient protective material to prevent damage during transport. If you no longer have the original packaging, use suitable replacement packaging.

The cost of returning the product is generally your responsibility, unless otherwise required by law or where the product was delivered incorrectly, damaged, or defective.

We recommend sending the return shipment with Track & Trace and keeping the shipping receipt safely.

Step 2 – Place a New Order

Would you like to receive a different product? Please place a new order via www.africaproducts.nl.

This way, you do not have to wait until your return has been processed before ordering the product you want.

Once we have received and inspected the returned product, we will process the return and refund the amount to which you are entitled under the applicable return conditions.

Please note: In practice, an exchange means that you return the original product and then place a new order. The price of the new product may therefore differ from the original purchase price.

Have you received a product that is damaged, defective, or incorrect? Please contact us before placing a new order. We will assess the situation and provide an appropriate solution.

Contact Information

Africa Products Shop
Spui 231
2511 BP The Hague
The Netherlands

Email: info@africaproducts.nl
Telephone: +31 (0)70 889 0151
Customer Service Opening Hours: Monday to Friday, 11:00–18:00