I have a broken or defective product. What now?

We are sorry to hear that you have received a damaged or defective product. That is certainly not our intention.

Please contact our customer service as soon as possible, so that we can assess the problem for you and work together to find a suitable solution.

Our customer service team is available Monday to Friday, from 11:00 AM to 6:00 PM.

Phone: +31 (0)70 889 0151
Email: info@africaproducts.nl

Always include your order number in your message and clearly describe what is wrong with the product. If possible, please include clear photos of the product, the packaging, and any damage. This will help us assess your request more quickly.

Have you received a damaged or defective product? Do not return the product on your own initiative; please contact us first. We will inform you about the further return procedure and the possible solution.

Depending on the situation, a suitable solution may include a replacement, repair, a partial refund, or a full refund, in accordance with your legal rights.