Krijg ik de verzendkosten terug als ik een product retourneer?

If you return all products from your order and exercise your statutory right of withdrawal, you will receive a refund of the cheapest standard shipping cost you paid for the original order.

If you selected a more expensive shipping method, the additional cost of the more expensive shipping method will not be refunded.

The cost of returning the products is your responsibility, unless otherwise stated or where the return is due to a product that was delivered incorrectly, damaged, or defective and applicable statutory rules require us to bear these costs.

If the return concerns a warranty claim, defective, damaged, or incorrectly delivered product, please contact our customer service first:

Email: info@africaproducts.nl
Telephone: +31 (0)70 889 0151

Please provide your order number and describe the problem. Where possible, include clear photographs. We will assess the situation and then inform you about the further return procedure.